◆ REFUND POLICY ◆
REFUND POLICY
When a refund is available and how to request one.
LAST UPDATED · AUGUST 2026
What qualifies
Refunds are issued only for products that arrive damaged, or for products that do not match what was ordered.
48-hour window
Report the issue within 48 hours of pickup, with photos of the vial and its labeling. Requests made after 48 hours cannot be honored, because storage conditions are outside our control once the product leaves us.
How refunds are issued
Approved refunds are returned by the same method used to pay, typically within 3 business days of approval.
Unpaid and cancelled orders
Unpaid reservations can be cancelled at no cost before pickup. Deposits are refundable until items are set aside for a confirmed pickup time.
Contact
Email arathacosta011@gmail.com or visit us at 310 Third Ave #C12, Chula Vista, CA 91910 to start a refund request.